Personalisation options vary depending on the product, material and design. Many of our products can be personalised with names, initials, dates, messages and other meaningful details.

The available personalisation options are shown on each product page. If you have something different in mind or aren't sure whether your idea will work with a particular product, please get in touch with us before ordering, and we'll be happy to discuss it.

Proofs are provided where applicable, depending on the product, artwork and level of customisation involved.

If a proof is required for your order, production will proceed using the final design approved by you. Please check names, dates, spelling and other details carefully before approving the proof.

Not every personalised product requires a separate proof. If you would like to confirm whether a proof will be provided for a particular order, please get in touch with us before ordering.

Care requirements vary depending on the product, material and finish.

Please follow any care instructions provided with the product or shown on the relevant product page. Where specific care information is not listed, we recommend using gentle cleaning methods and avoiding harsh chemicals, abrasive cleaners or unnecessary soaking.

If you're unsure how to care for a particular item, please get in touch with us before cleaning it.